by Reginald | Feb 15, 2012 | Case Studies
Equipment Distributor Targets Key Markets, Quadruples Company Size In 1994, the management team of a very large heavy equipment dealership recognized that the nature of competition was changing dramatically, and that it would no longer be possible to compete...
by Reginald | Feb 15, 2012 | Case Studies
Mining Equipment Company Streamlines Operations and Qualifies for New Business. A multi-national manufacturer of mining equipment was faced with a significant decline in business at one of its international locations. The alarming aspect of this decline was that...
by Reginald | Feb 15, 2012 | Case Studies
Telecommunications Firm Improves Equipment Delivery Time and Reduces Churn. A wireless telecommunications provider, serving primarily business customers, was faced with a losing business proposition: with a churn rate approaching 50%, the company would have churned...
by Reginald | Feb 15, 2012 | Case Studies
Manufacturer in Declining Industry Makes Breakthrough Market Share and Profitability Gains. A small manufacturer of conveying, drying, and blending equipment for the plastics industry found itself in the unenviable position of actually losing market share in an...
by Reginald | Feb 15, 2012 | Customer Value
If Only You’d Ask! (Are you really listening to the voice of the customer?) Hey, Mr. Six Sigma Blackbelt. It’s me, your customer. I hear all of you six sigma guys talking about how important it is to understand and listen to the voice of the customer, but if you...
